Terms & Conditions
Effective Date: April 28, 2025
Business Name: Top Falafel
Location: Birmingham, United Kingdom
Website: www.top-falafel.com
By accessing or using this website, purchasing from us, or visiting our food stalls, you agree to be bound by the following terms and conditions.
1. General Information
Top Falafel is a UK-based food business offering freshly made Middle Eastern street food. We operate primarily at our Birmingham locations and may also offer food delivery through third-party platforms.
2. Products & Services
We take pride in using fresh, high-quality ingredients. All menu items are prepared daily. While we strive for consistency, product availability may vary. Prices may change without prior notice.
3. Dietary & Allergen Information
Our menu includes vegetarian, vegan, and halal options. Customers with allergies must inform staff before ordering. While we take care to avoid cross-contamination, we cannot guarantee an allergen-free environment.
4. Payment Methods
We accept:
Cash
Debit/Credit Cards
Contactless Payments (Apple Pay, Google Pay)
All payments must be made in full at the time of purchase.
5. Refund & Returns Policy
Due to the nature of freshly prepared food, we do not accept returns. If there is an issue with your order, please inform us immediately at the point of sale or contact us via info@top-falafel.com. Refunds or replacements are issued at our discretion.
6. Delivery Orders
For delivery services placed via platforms like Uber Eats or Just Eat, all payment, refund, and delivery terms are subject to the policies of the respective platform.
7. Website Content
All content on our website, including logos, images, and menu items, is the property of Top Falafel and may not be reproduced without written permission.
8. Privacy
We respect your privacy. Any personal data shared with us via contact forms or online orders is handled securely and will not be shared with third parties without your consent.
9. Liability
Top Falafel is not liable for any loss, damage, or health issue resulting from misuse of our products or failure to disclose allergies or dietary requirements.
10. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the updated effective date.
For any questions regarding these Terms & Conditions, please contact us at:
Email: info@top-falafel.com
Phone: +44 7999 992424